Privacy Policy

Last updated: 6/10/26

At VIREVO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our online store.

1. Information We Collect

When you visit our store, place an order, or contact us, we may collect information such as:

• Your name

• Billing and delivery address

• Email address

• Phone number

• Payment and transaction information

• Order details

• Information you provide when contacting customer support

• Device, browser, and website usage information

We only collect information that is reasonably necessary to operate and improve our store.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders

• Arrange delivery of your purchases

• Send order confirmations and shipping updates

• Provide customer support

• Process payments and prevent fraudulent transactions

• Improve our website, products, and services

• Send promotional emails where you have provided appropriate consent

• Comply with applicable legal and regulatory requirements

3. Payment Information

Payments are processed securely through third-party payment providers. We do not normally store your complete payment card details on our own systems.

Your payment information is handled according to the privacy policies and security practices of the payment provider used during checkout.

4. Sharing Your Information

We may share necessary information with trusted third parties who help us operate our business, including:

• Shopify and our e-commerce service providers

• Payment processors

• Shipping and delivery companies

• Suppliers and fulfilment partners where necessary to fulfil your order

• Website, analytics, and technology providers

• Government authorities or other organisations where required by law

We do not sell your personal information to third parties.

5. International Orders

As we offer international shipping, your personal information may be shared with shipping companies, suppliers, fulfilment partners, or service providers located outside the UK where necessary to process and deliver your order.

Where required, we take appropriate steps to ensure your information receives an appropriate level of protection.

6. Cookies

Our website may use cookies and similar technologies to provide essential website functions, remember preferences, understand how visitors use our website, and improve your shopping experience.

You can control or disable certain cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

7. Marketing

If you choose to subscribe to our marketing communications, we may send you information about products, promotions, offers, and updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

8. Data Security

We take reasonable measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, provide customer support, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Your Privacy Rights

Depending on your circumstances and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you

• Ask us to correct inaccurate information

• Request deletion of your personal information in certain circumstances

• Object to or restrict certain processing

• Withdraw consent where processing is based on consent

• Request information about how your personal information is used

To exercise your rights, please contact us using the details below.

11. Children's Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal requirements.

Any updates will be posted on this page with a revised "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Business Name: VIREVO
Email: olliecash16@icloud.com
Business Address: shop.virevo.com@gmail.com

We will do our best to respond to privacy-related enquiries as soon as reasonably possible.